HR and Operations Manager

Key Needs:

 201 file compliance and management

 Client Management - you will be representing the company to international client, you need strong communication both written and verbal

 Creating and maintaining a monthly calendar of duties, holding yourself and your direct reports to the timeline

 Knowledge of building company infrastructure – including SOPs and ability to integrate new software to manage growth

 Payroll, tracking OT, leave credits

 Software maintenance – Click-Up, JobAdder, Excel Databases

 Creating and managing additional company databases to enhance internal operations

 Covering shifts (this may mean aligning to US daytime hours)

 Working with Accounting and Legal

 Experience in recruiting candidates and utilizing JobAdder to track applicants

 Onboarding new staff / New hire orientation

 Managing internal staff that report to you; properly assigning them tasks and holding them accountable to deadlines

 BPO experience, managing staff as they report to different clients and have varied issues

 Monitor adherence to internal policies and legal standards

 Deal with grievances and violations invoking disciplinary action when required.