Hiring ASAP - Deputy Manager - WFM - UP to 85K Pay

Quezon City, National Capital Region

Posted 12 days ago

Company:: Caldwell
Company Description:: Our goal is to outperform in all of our locations.Caldwell understands that its employees are the most important asset for rendering effective quality services around the globe. That’s why Caldwell gives its best efforts to attract and develop the best and the brightest professionals for the job.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

IMMEDIATE HIRING! We're in URGENT need of a DEPUTY MANAGER. The position offers a salary of 90k and above, with the job-based in Quezon City.

Qualifications
- With at least of 5 years of end to end Workforce Management experience in a Contact Center environment, RTA, Scheduling, Capacity Planning & Forecasting
- With at least 3 years of people management experience managing group/s of Workforce Analysts and/or Leaders providing end-to-end services to multiple campaigns Proficient in PowerPoint Presentation/ Excel
- With strong communication and coordination skills, assertive, detail and results-oriented

Other Details
- The WFM Deputy Manager is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making.
- This role involves analyzing workforce data, developing staffing strategies, and implementing effective workforce management practices to enhance productivity and efficiency.

1. Coaches team members and conducts regular (monthly) performance feedback sessions
2. Establishes team’s yardsticks (early indicators), analyzes and communicates compliance, risk and audit and team performance to the group
3. Proficient in PowerPoint Presentation/ Excel
4. With strong communication and coordination skills, assertive, detail and results-oriented
5. Analyzes, develops action plan, and resolves service delivery and/or service level issues
6. Will include client interactions during business reviews

Compensation and Benefits:

Salary: 85K Pay
HMO
Paid Trainings
Government Mandated Benefits
13th Month Pay