Google Accessibility Expect -Senior Manager-COPC & Greenbelt Cert

Manila, National Capital Region

Posted 8 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Position Title: Accessibility Expert – Senior Manager

Proven expertise in assessing and categorizing process improvement priorities, reproducing and escalating issues, and tracking resolutions effectively. Skilled in optimizing inclusive digital experiences using Google's accessibility features such as Talkback, Live Captions, ChromeVox, and other assistive technologies.

Summary:
We are looking for an Accessibility Expert to join our team and lead initiatives to ensure our digital products and services are inclusive and accessible to all users, including those with disabilities. The ideal candidate has extensive experience with accessibility audits, assistive technologies, and compliance with WCAG (Web Content Accessibility Guidelines) and Section 508 standards.

Qualifications:

5 - 8+ years in accessibility consulting or testing (1+ year in project management preferred).
Proficiency with assistive technologies and screen readers (e.g., TalkBack, NVDA, ChromeVox).
Strong analytical, training, and collaboration skills.
High Level of Operating Knowledge and Professional Experience Using various Google Accessibility

Product(s) and Feature(s) (Android, Chrome, ChromeVox, Google Suite Application(s)), Strong

Understanding of Accessibility Standard(s) and Guideline(s) such as WCAG (Web Content

Accessibility Guideline(s)) and Section 508.

• Knowledge of Assistive Technologies and their Use by People with Disabilities, Strong Knowledge on

Current Accessibility Technology Trend(s) and Dynamics, Experience Conducting Accessibility

Audit(s) and Testing, Skill in Creating Audit Form(s) and Performing End-to-End Audit for each Critical

Department within the Program (Workforce, Training and Quality, Operations).

Certifications: COPC Auditor, Six Sigma Green Belt.

Analytical and Quality Experience Required (data analysis and process improvement skills).
Expertise in Accessibility and Assistive Technology (practical experience with assistive tools).
Senior accessibility consultants.
Quality analysts or process improvement experts with a focus on accessibility.
Individuals with a background in UX/UI design and accessibility.

Compensation Package:
Competitive salary up to 180,000 - ₱202,800.00 monthly

Job summary
Accessibility Expert – Senior Manager - initiatives to ensure our digital products & services are inclusive and accessible to all users, also PWDs.