WFM Assistant Manager
Pasay City, National Capital Region
Posted today
- Company:
- Tasq Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
- Lead a team of WFM Analyst
- Generate long-range and short-term forecast at interval, daily and weekly level.
- Create, Update, and Maintain Staffing Model & Resource Plans, publish weekly updates.
- Create accurate schedules to balance service goals and staff preference
Qualifications:
- years in Workforce Management in a contact center environment
- 2 years in Scheduling and Forecasting.
- Strong sensef personal stake and urgency.
- Ability to foresee, dissect and fix problems using data-driven approach and common sense.
- Experience in creating compelling analysis, templates, reports.
- Hands on skills in Forecasting and Scheduling.
- Proficient in using Blue Pumpkin/Impact 360 or Aspect eWFM.
- Ability to work directly with onshore client team with minimum local supervision.
- Amenable to work in Mall of Asia Pasay City.
- Willing to work on night shift.
- Salary:
- 55.000,00 ₱ Monthly