Learning & Devt Specialist for BPO/28-45K/Cebu City

MAIN RESPONSIBILITIES:
● Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and
customer representatives.
● Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers.
● Develops unique training programs to fulfill workers specific needs to maintain or improve job skills.
● Creates, updates and/or acquires training procedure manuals, guides, and course materials.
● Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
● Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
● Assesses training materials prepared by instructors.
● Evaluates program effectiveness through assessments, surveys, and feedback.
● Maintains knowledge of the latest trends in training and development.
● Prepares and implements training budget; maintains records and reports of expenses.
● Performs other related duties as required.
● Provide administrative support for career development initiatives, programs and events
● Work extensively with tools available to ensure correct reporting and metrics are captured
● Provide partnership and support to ensure questions and feedback are addressed

Others:
■ Accepts other responsibilities as maybe assigned by superior according to the need of the Company.
■ Creates and preserves the most favorable Company image by conducting all functions in the most ethical and fair manner.
■ Administers all assigned functions consistent with and in support to the goal of the company.

REQUIREMENTS
Formal Qualifications
● Bachelor's degree or 3 years equivalent experience within the career development field required
● Strong communication skills, both verbal and written
● Team worker, responsible, delivery-oriented
● Strong presentation skills
● Training certifications an advantage

Job Specifics
● Adept with a variety of multimedia training platforms and methods.
● Ability to evaluate and research training options and alternatives.
● Ability to design and implement effective training and development.
● Extremely proficient with Google Documents, Microsoft Office Suite and related program software.
● Be a self-starter who is comfortable with some ambiguity
● Seek feedback and iterate designs efficiently so the experiences remain up to date and relevant
● Have experience designing and/or delivering experiences, classes, or programs for customers
● Have a passion for quality and generating enduring impact