Process Trainer (Social Media)

Roles And Responsibilities
The trainer plays a pivotal role from start to end of the Domain training that includes the following:
• Participate in KA and KTrelated activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team
• Deliver Generic Domain Specific Modules along with upskilling resources on process.
• Structure Onboarding Training requirements, Pre Process, customer visits, etc.
• Ensure that all new employees go through the defined new learning path for their respective roles in the account
• Deliver pre-process and process training for new employees
• Support new hires during OJT and GO-live
• Provide refresher and remedial training for existing employees
• Ensure all regulatory requirements are complied with from time to time
• Maintain trainee data and information
• Generate training from time to time
• Support any administrative tasks like trainee roster and scheduling etc.
• Create/Customize training content for delivery
• Provide feedback and coaching to analysts on the floor
• Take ownership for improvement in performance
• Analyze training needs for employees working for the account.
• Responsible for account-level Training metrics
• Responsible for adhering to training standardization guidelines defined by the BU Training Function
• Responsible work with ops to bridge gaps during training.
Certifications and Assessments
Standard Trainer Assessment & Domain Certification
B2 - Domain Process Training Certification

QUALIFICATIONS:
• College Graduate/Bachelor’s degree in any field
• At least 2-3 years of end-to-end training experience handling social media content moderation account
• Must have strong training delivery experience in a BPO setting
• Availability: ASAP joiner is an advantage
• Work Set up: On-site