Guest Service Associate

Job Summary

Guest Service Associate provides assistance to the guests of a hotel. Administer the guest departure and arrivals. Monitor the inquiries in the system, building a professional relationship with the guests. Perform all cashier functions (Cash & Credit card payment). Monitor all the operations of the resort and coordinate with the different departments of the resort. Must do a daily report after the end of the shift.

Duties and Responsibilities:

WELCOME GUEST EXPERIENCE
● Maintain proper grooming with a complete uniform.
● Greet guests with a smile and signature greetings of “WELCOME HOME”.

DAILY OPERATIONS
● Responsible for up keeping the front office standards
● Administering check-ins and check-outs
● Responsible for checking all needed documents
● Enable to handle different payment transactions
● Enable to issue room keys and incidental deposit
● GSA is responsible to make courtesy call every 4pm -7pm
● Monitor all check in of guests and administer all complaints and requests and ensure effective resolution.

TEAM COORDINATION
● GSA shall coordinate Housekeeping Department for room inspection and room concerns
● GSA shall coordinate to Engineering Department for maintenance concerns
● GSA shall coordinate Accounting Department for submission of cashier report

PAYMENT TRANSACTION
● Monitor all cash transactions for front desk employees
● Responsible to monitoring and record the cash float
● All credit card shall be valid upon check in

REPORTS
● Submit required reports every end of the shift.

COVERED SHIFT
● Performs tasks, duties and covered shifts of colleagues in their absence.