Travel Customer Service Representative
Cebu, Cebu
Posted more than 30 days ago
- Company:
- Neksjob
- Company Description:
- Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 10
Job Description
Manage queues, mailboxes, and fulfil ad-hoc requirements as defined by the business.
Working efficiently and complete all work to quality standards; focus on continuous improvement.
Being highly effective in managing multiple tasks simultaneously.
Listens to feedback, attends training, and commits on development to improve their accuracy, productivity, and quality and overall work standards.
Ensuring all efforts are done in achieving their KPI’s.
Work with different departments whenever necessary.
Provides the highest levels of accuracy and attention to detail to deliver excellent customer service.
Escalate concerns or potential issues to Supervisor or Team Leader.
Stay fully knowledgeable on all aspects of the account. Subject matters include but are not limited to revised Standard Operating Procedures, new products, processes, and promotional campaigns.
Ensuring full understanding of the Company’s quality standards and expected standards of service in support of this role.
Perform other related duties, as assigned by the line manager and/or Operations Manager.
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Minimum 6 months experience in CCE
WILLING TO WORK ONSITE
- Salary:
- 25.000,00 ₱ Monthly