Business Analyst

Requirements Gathering and Documentation:

- Collaborate with stakeholders to gather and document business requirements.

- Write and maintain Business Requirement Documents (BRDs) to ensure clarity and alignment with project objectives.

- Conduct thorough data gathering and analysis to support business decision-making.

Genesys Cloud Implementation and Optimization:

- Analyze business needs and translate them into functional requirements for Genesys Cloud.

- Collaborate with technical teams to configure and optimize Genesys Cloud for improved customer experience.

- Act as a liaison between the business and development teams to ensure Genesys Cloud solutions meet business needs.

Agile Scrum Participation:

- Work closely with the development and QA teams in an Agile Scrum environment to ensure timely delivery of solutions.

- Participate in daily stand-ups, sprint planning, and retrospectives to maintain project momentum and address any roadblocks.

Quality Assurance:

- Develop and execute comprehensive test plans and test cases to ensure the functionality and quality of solutions.

- Conduct unit testing on deliverables to validate that they meet business and technical requirements.

- Identify, log, and track defects, working closely with developers to ensure timely resolution.

Vendor Management:

- Manage relationships with external vendors to ensure service-level agreements (SLAs) are met.

- Coordinate with vendors to troubleshoot issues and implement solutions in collaboration with internal teams.

- Monitor vendor performance and provide feedback to ensure continuous improvement.

Report and Technical Documentation:

- Prepare detailed reports and technical documentation for stakeholders, summarizing project progress, test results, and system performance.

- Collaborate with technical teams to gather and compile data for analysis and decision-making.

Cross-Functional Collaboration:

- Coordinate with cross-functional teams, including developers, testers, and project managers, to ensure alignment on project goals and requirements.

- Facilitate communication between business units and technical teams to deliver high-quality solutions on time.

Process Improvement:

- Continuously analyze business processes and recommend improvements to enhance operational efficiency and effectiveness.

- Identify opportunities to leverage Genesys Cloud capabilities to improve customer engagement and streamline operations.