Application / Customer Support Manager
Makati, National Capital Region
Posted more than 30 days ago
- Company:
- Career Professionals, Inc.
- Company Description:
- Career Professionals, Inc. started as M2MJ Human Resources Consulting in 2016. It was conceptualized and founded by successful IT professionals who have been with prestigious organizations for more than a decade. Believing in people as the most valuable asset of any organization, we are committed to provide services and resources in support of your company's human resource requirements. We have a network of professionals covering a broad range of domains such as Accountancy, Engineering, Health Services, Insurance, Information Technology (IT), Marketing, Sales, etc. We emphasize delivery of high-quality service, ensuring that the RIGHT PERSON is provided to the RIGHT JOB.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
• Main point person for any client concerns in the project.
• Manage the delivery / timeline of the fixes.
• Maintains / Builds good relationship with client.
• Pro-actively provides status report to client and to management.
• Acts as a go-to expert for escalated client calls and keep abreast with product and process updates and / or changes that affect customer
service.
• Accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team
level.
• Establish and document the operational process for the Customer Support.
Job Requirements:
• Candidate must possess at least a Bachelor’s Degree in Computer Science
• Must have extensive experience in Application Development, Application Support, and Client / Project Management
• Must have ITIL V3 and/or V4 certification
• Experience working in Financial Services / Banking Institutions is an advantage
• Must have excellent English communication skills both in speaking and writing
• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on client’s experience and
financial losses