Project Manager - Customer Support
Makati, National Capital Region
Posted 27 days ago
- Company:
- Cobden and Carter International
- Company Description:
- Cobden & Carter International are experts in providing the Talent Solutions required for organizations to sustain and succeed in a competitive world. We are a network of experienced strategic HR professionals spanning different industries and continents providing the tools required to nurture and enhance our client’s core asset – its employees. Following success in Europe and the Middle East,we are now expanding our presence to assist clients located in Asia. We have offices in Hong Kong, London, Bahrain, Saudi Arabia and The Philippines as well as consultants located in countries across the globe. Combining our geographical reach and our consultant each having over 15years experience within the Talent and HR Sector, we are ideally placed to assist organizations with their Talent needs. The countries we have worked in to date are: Hong Kong, Singapore, China, EU, UK, The Middle East, The Philippines, Malaysia and Thailand. We are experts in implementing Talent strategies required by organizations to remain a step ahead in the Talent market. From designing your Talent Strategy and maximising your organization’s efficiency through to implementing the systems required to manage it all, we provide a 1-stop solution to whatever your needs may be. We work as a partner to our clients, developing a tailored Talent roadmap for the future so the competencies required for Success are always in place.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The candidate will be assigned as a manager to a project under Maintenance Agreement.
RESPONSIBILITIES
• Will be the main point person for any client concerns in the project.
• Manage the delivery / timeline of the fixes. Maintains / Builds good relationship with client.
• Pro-actively provides status report to client and to management.
• Acts as a go-to expert for escalated clients calls and keep abreast with product and process.
• Updates and / or changes that affect customer service
• Is accountable for the team’s day-to-day activities and the achievement of established service promises at the individual and at the team level.
• Will establish & document the operational process for the Customer Support.
REQUIREMENTS
• Candidate must possess at least a bachelor’s degree in computer science
• Has project management experience minimum of 5 years, preferrably in the banking/finance industry
• Exceptional analytical and problem-solving skills
• Excellent English communication skill both in speaking and writing
• SHOULD HAVE EXPERIENCE OR FAMILIARITY WITH DEPOSIT, LOANS AND TELLERING
• Has the ability to multi-task and perform duties with high accuracy and strong degree of urgency
• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on clients' experience and financial losses.
Work Setup:
Shift: Dayshift
Setup: Hybrid
Location: Makati
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