Dutch Bilingual - Subject Matter Expert Exp

Taguig, National Capital Region

Posted 9 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Dutch Bilingual – Subject Matter Expert

Location: McKinley Hills, Taguig
Employment Type: Hybrid
Schedule: Shifting Schedule
Salary: Up to PHP 130,000

Join Our Team!

Are you a skilled Dutch bilingual professional ready to make an impact in a dynamic work environment? We are looking for a Subject Matter Expert to enhance our B2B customer service and account management operations.

Qualifications:

Minimum of 2 years in college without back subjects; Associate or Bachelor’s degree preferred.
At least 1+ years of experience as a Subject Matter Expert in B2B customer service or account management, specifically in handling order management, customer queries, cases, requests, and complaints.
Excellent written and verbal communication skills in both English and Dutch.
Experience with ERP systems, preferably SAP.
Willingness to work across UK, European, and International time zones.
Amenable to a hybrid work setup.
What We Offer:

Competitive salary up to PHP 130,000.
A flexible hybrid work environment.
Opportunities to work with diverse teams and contribute to exciting projects.