Assistant Branch Head

• Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures
• Providing customer service by answering questions about products or services, processing transactions, and resolving complaints
• Communicating with customers and other stakeholders about new products and services offered by the bank
• Reviewing financial statements and other reports to identify trends or issues in order to make business decisions
• Performing clerical tasks such as updating account records, processing payments, and inputting data into computer systems
• Preparing reports on activity within each branch office, including deposits and withdrawals, loan activity, and customer complaints
• Coordinating with IT personnel to ensure that bank systems are running efficiently and effectively
• Managing staff members in the branch including hiring, training, motivating, and disciplining employees
• Meeting with clients to discuss personal finance needs and goals