Operations Associate

DUTIES and RESPONSIBILITIES:
➢ Payment Gateway Integration and Management - integrating and maintaining connections with multiple payment gateways. Ensuring the payment systems are reliable, scalable, and secure.
➢ Transaction Monitoring and Security - monitoring transaction flows and implementing fraud detection and prevention measures. Ensuring compliance with relevant regulations.
➢ Vendor and Partner Management - building and maintaining relationships with payment service providers.
➢ User Experience Optimization - streamlining the payment process to reduce friction and improve conversion rates. Gathering feedback from users to identify pain points and implement improvements in the payment flow.
➢ Data Analysis and Reporting - analyzing transaction data monitoring key metrics and preparing reports for stakeholders.
➢ Regulatory Compliance and Risk Management - ensuring all payment operations comply with local and international regulations.
➢ Technical Support and Troubleshooting - providing technical support, quickly diagnosing and resolving any issues and implementing backup solutions and contingency plans to ensure business continuity

QUALIFICATIONS:
➢ Must have a Bachelor’s Degree
➢ Must have at least 3 years of working experience
➢ Must have experience in payment industry
➢ Must have experience working with Lazada, Gcash, Grab, PayMaya or the likes
➢ Must have strong understanding of online entertainment the e-commerce, fintech, and online marketplace ecosystems
➢ Must have excellent sales, negotiation, communication, and presentation skills.
➢ Must be fluent in English and Filipino; proficiency in other local languages is a plus.
➢ Must be organized and has great attention to details
➢ Must be flexible to work on varying shifts and time schedules.
➢ Must have basic PC operational skills and knowledge in office applications such as MS Word,
MS Excel, Google Suite, etc
➢ Willing to work on Special Holidays
➢ Willing to work every last Saturday of the month