Administrator IT LAN Telephony

Emerson’s 132 years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as an Administrator, IT LAN and Telephony, you will support, deploy, and expand the LAN and telephony strategy, with the following main operational responsibilities in an ITIL-inspired organization.

In this capacity, you will be responsible for managing and monitoring the globally installed LAN and telephony base. You will assist project and acquisition teams with deploying LAN and telephony services and equipment to new and existing Emerson locations. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.

If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.

In This Role, Your Responsibilities Will Be:

To ensure that the LAN and Telephony Monitoring Service is fully operational, updated, and contributes to its ongoing improvement by providing feedback to the Monitoring Service owner.

To provide Tier II and III level support for in-scope Emerson sites’ LAN and telephony infrastructure.

To ensure LAN and telephony equipment, central LAN and telephony tools, and any relevant configurations are properly backed up to allow restoration.

To prepare and submit root cause analysis reports for severity 1 and 2 incidents.

To ensure proper escalation of LAN or Tel-related IT Service Desk tickets and retain ownership of tickets until resolution or hand-off to the appropriate support team.

To create and document LAN and telephony configurations, Bill of Materials, and topologies for new and existing Emerson sites in partnership with Provisioning and Service Engineering

To collaborate and provide feedback to the Design Team and Management to develop and improve LAN and telephony solutions and designs.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You are proactive and highly innovative in approaching problem-solving and have a flexible attitude toward working hours. You can proficiently communicate ideas and influence both internal and external customers.

For This Role, You Will Need:

Cisco Certified Network Administrator (CCNA) certification or equivalent experience in TCP/IP, layers, switching, basic routing, 802.1x, QoS, Cisco Voice or Collaboration, Digital and SIP Trunks, CUCM, Unity, and Cisco Collaboration Endpoints.

Microsoft Windows (server/client) and Office basic administration skills

Experience working with LAN and VoIP monitoring tools.

Experience with service desk ticketing systems.

Experience and background in Microsoft Teams telephony is a plus.

Qualifications
Bachelor’s Degree
Skills Required
CiscoLocal Area Network