IT Manager
Pasig, National Capital Region
Posted 17 days ago
- Company:
- JK Network Services
- Company Description:
- J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
-Oversee Site Operations: Manage 24x7 shift operations and supervise staff.
-Task Allocation: Distribute workloads and manage resource constraints.
-Manage IT Operations: Handle day-to-day IT functions, including escalations and ticket management.
-Generate Reports: Produce reports on system uptime, service level agreements (SLAs), ticket resolution, and customer issues.
-On-Call Support: Provide 24x7 on-call support as needed.
-Incident and Process Management: Handle system outages, ensure SLA compliance, conduct root cause analysis, and manage incident, request, change, and escalation processes.
Requirements:
-Experience: 8-12 years in BPO/IT/ITES management roles.
-Skills: Proven leadership, problem-solving abilities, and strong communication skills.
-Flexibility: Availability for on-call duties around the clock.
- Salary:
- 100.000,00 ₱ Monthly