Customer Service Representative

Cebu City, Cebu
Posted today
Logo OfficePartners360 (OP360)
Company:
OfficePartners360 (OP360)
Company Description:
We are a US-headquartered BPO providing nearshore and offshore support to ambitious companies. We’re honored to be Certified™ by Great Place To Work®, a testament to our commitment to creating an engaging and inclusive workplace culture. Our values align with the dimensions of the Trust Index©, and our employees have shared statements that highlight what sets us apart.
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Number of vacancies:
20

Job Description

Job Title: Customer Service Representative
Location: IT Park, Cebu
Job Summary:
You will be responsible for providing exceptional service to customers by addressing their inquiries, resolving complaints, and offering product or service information and will ensure that customers have a positive experience and that their issues are handled efficiently and effectively.
Key Responsibilities:
1. Provide accurate and timely information regarding products, services, and policies through chat and call.
2. Troubleshoot and resolve customer issues and escalate complex problems to higher-level support as needed.
3. Accurately document customer interactions, feedback, and transactions in the company’s CRM system.
4. Work closely with other departments to resolve customer issues and improve processes.
5. Ensure customer information is handled confidentially and securely.
Qualifications:
• HS diploma or equivalent; associate’s degree or higher preferred;
• Previous experience in BPO or customer service field is a plus;
• Willing to work onsite and on nightshift schedules;
• Excellent verbal and written communication skills;
• Strong problem-solving abilities and attention to detail;
• Experience with sales, retail, financial, and e-commerce accounts; and
• Proficiency in using Zendesk, Google Suite, and Microsoft Office Suite
Perks:
• HMO Benefit
• Career Advancement Opportunity
• Competitive Pay
• Monthly performance incentives
• Allowances
• And more!
Walk-in: Please visit us at the eBloc 2 Building, ground floor, OP360 Recruitment Hub (beside Starbucks/Coffee Bean), Cebu I.T Park, Cebu City
Salary:
₱26,000.00 Monthly