POS Engineer (WFH Setup) - 2-4 years Experience
Quezon City, National Capital Region
Posted more than 30 days ago
- Company:
- Strategic Networks Inc.
- Company Description:
- Stratnet is driven by a team of highly dedicated Information Technology professionals, whose expertise was acquired through rigid trainings and years of corporate experience and exposure. We were brought together by our common desire and commitment to customer service, offering the best solutions possible and providing quality and first-rate services for our customers and shareholders.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.
Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the systems operate efficiently.
Complete detailed service activity reports.
Communicate customer satisfaction levels and concerns regarding POS terminal performance. Offer suggestions for service improvements to enhance overall client experience.
Undertake various tasks such as reprogramming, software upgrades, terminal swapping, and equipment pullout activities as requested by clients.
Safeguard company-issued items and client-provided equipment, including terminals, peripherals, and other supplies.
Deliver outstanding customer service by listening attentively to customer concerns and addressing them effectively.
Qualifications:
Experience with POS systems and related hardware. (IBM POS, HP POS, Epson, Zebra and Posiflex.)
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Must have a steady Internet speed of at least 25 mbps.