POS Support Engineer - WFH - 1-4 years experience

POS Engineer (WFH)
Key Responsibilities:
• Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.
• Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the systems operate efficiently.
• Complete detailed service activity reports.
• Communicate customer satisfaction levels and concerns regarding POS terminal performance. Offer suggestions for service improvements to enhance overall client experience.
• Undertake various tasks such as reprogramming, software upgrades, terminal swapping, and equipment pullout activities as requested by clients.
• Safeguard company-issued items and client-provided equipment, including terminals, peripherals, and other supplies.
• Deliver outstanding customer service by listening attentively to customer concerns and addressing them effectively.
Qualifications:
• Experience with POS systems and related hardware. (IBM POS, HP POS, Epson, Zebra and Posiflex.)
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Must have a steady Internet speed of at least 25 mbps.