Senior Customer Service Specialist (Hybrid Work Setup)

Job Highlights:
-Hybrid work set up and provided with complete work tools
-Enjoy exclusive promotions and discounts on Ayala-owned products
-Collaborative work environment

Ready for your next big career move? AffinityX, a member of the Ayala Group of Companies, is looking for candidates with the following skills and experience for this role. If you think you are a suitable match, we’re looking forward to meeting you!

Your Role:
The position will be responsible for contacting clients, sales representatives, and their customers by phone, email, or internal ticketing system to collect information.

By conducting phone interviews and email exchanges with our clients, it aims to understand the customers' business, help develop content ideas, and create a package of information that can be used by our internal creative teams to generate compelling online, and offline copy.

What’s in it for you?
-Our company values and encourages the pursuit of excellence. You'll be part of a team that constantly pushes boundaries, embraces innovation, and strives for continuous improvement.
-Join a team where collaboration is key, and you'll work alongside colleagues who are supportive, honest, and respectful. This creates an atmosphere that fosters personal and professional growth.
-We believe in being a good company, acting with fairness, integrity, and trustworthiness in all that we do. You'll be part of an organization that upholds high ethical standards and operates with a strong sense of responsibility.

What you will do:
-Act as the main point of contact for multiple clients and their customers via phone, email, Zendesk and our internal teams to deliver sharp creative packages within tight timelines
-Handle customer calls and email inquiries to gather pertinent business information needed in the creation of their websites and or AudX products
-Assists in the creation and maintenance of customer-specific documentation for assigned customer base and desired output medium
-Document details of each call accurately as per company-provided guidelines
-Document and track amendment requests and completions
-Work with appropriate teams within the organization to collect assets (logos, images, other digital information) for completion of their websites
-Conduct research vital to capturing customer information
-Respond to client inquiries via phone, email, or chat channels with accurate information
-Assist and respond to the teammates’ product-related inquiries

Join our team, and enjoy these benefits:
-Access to Ayala perks and benefits
-Hybrid work set-up and provided with complete work tools
-Internet Allowance
-Healthcare Insurance (HMO) coverage on day 1
-Access to mental health and wellness program
-Life and Accident Insurance on day 1
-Convertible leave credits

Qualifications:
-Minimum 2 years of solid call center agent experience
-Excellent customer service and support skills
-Strong written and verbal communication with strong grammar skills
-Highly motivated and energetic
-Amenable to working the night shift
-Open to a hybrid work arrangement (site location: Quezon City)