Customer Service Representative(CSR)

Position Overview:
We are seeking dedicated and customer-focused individuals to join our team as Customer Service Representatives. Whether you have prior experience or are just starting in your career, we welcome enthusiastic individuals who are passionate about providing excellent customer service.
Key Responsibilities:
Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
Assist customers with product information, account inquiries, order processing, and issue resolution.
Provide exceptional service by actively listening to customers and offering appropriate solutions.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Keep accurate records of customer interactions, transactions, comments, and complaints.
Follow communication procedures, guidelines, and policies when handling different types of inquiries.
Identify and escalate priority issues to the appropriate team member for resolution.
Stay up-to-date on product knowledge and company offerings to provide accurate information to customers.
Collaborate with team members to improve overall customer satisfaction and service efficiency.
Adhere to company policies and procedures while demonstrating a commitment to customer satisfaction.
Qualifications:
High school diploma or equivalent; college degree is a plus.
Customer service experience is preferred but not required.
Excellent communication skills, both verbal and written.
Strong problem-solving and multitasking abilities.
Proficiency in using customer service software and systems.
Ability to work effectively in a team environment.
Willingness to learn and adapt in a fast-paced customer service environment.
Benefits:
Competitive salary
Health insurance
Paid training and career development opportunities
Professional and supportive work environment
Opportunities for advancement within the company