Senior Account Manager / Partnership Specialist

ZigZag is looking for a Partnership Specialist to join our team!

"We envision a world where small businesses can compete on a level playing field with the big man. We are a fast-growing business with bold ambitions and big dreams. Plus, they’re Australia's first 100% carbon-neutral shipping service and a certified BCorp."

Purpose

The purpose of the Partnership Specialist is to support their partnership efforts and drive partner growth. You will assist the Director of Partnerships in managing a portfolio of high-profile partners in the eCommerce and logistics industry, providing them with best-in-class partner management from onboarding to ongoing support to achieve our client's partner goals. You will play a key supporting role in developing and managing strategic partnerships with key partners, including shipping and eCommerce platforms.

The ideal candidate will have a strong interest and motivation in driving business growth for our client and their partners. You will be self-motivated, eager to learn, and have the ability to juggle different partners and their needs. You will be viewed as a trusted contact by their partners and be fiercely passionate about developing best-in-class partnerships. You will be motivated by challenges, comfortable with changes, and hungry to learn and grow.

What you’ll do

Cultivate relationships with our client's partners

You'll be seen as the reliable and trusted point of contact, with partners turning to you for day-to-day requests and management.
Work closely with all of our client's partners to help them grow their business with their clients through collaborative marketing campaigns, product development, and training.

Contribute to team growth

Support Director of Partnerships with strategic partner initiatives and optimisation, including partner marketing campaigns.
Collaborate with our client's Partner integration team to resolve technical or product issues faced by partners.
Provide updates and status back to partnership and support teams.
Analyse partnership performance and highlight potential opportunities or risks.
Manage day-to-day operations

Investigate and resolve issues that prevent the partner (and/or their merchants) from conducting business operations.
Work with the Integrations Support Engineer to educate internal teams, including support, in handling partner-specific matters and questions.

Work with our client's content and marketing team to help build partner marketing content and assist with any campaign planning or implementation.
Educate and advocate for Partnerships

Be an advocate with our client's internal stakeholders to communicate partner requirements and bring their viewpoints to relevant internal stakeholders/forums.

Establish relationships with partners to also advocate for our client's brand and to gather partner requirements.

What you’ll need
3+ years’ experience in a key account or partner management or a customer-facing role.
Working knowledge of eCommerce in Australia and/or complementary sectors.
An insatiable curiosity to understand partner and customer’s needs.
A curious and business-minded individual with a strong interest in identifying and pursuing opportunities for business growth.
Your proactive attitude makes you versatile, unafraid to dive into various tasks, and adept at fostering great relationships.
Project management nous and the ability to plan, manage, and execute multiple projects across multiple teams.
Some experience in marketing would be highly beneficial.
Strong analytical skills, able to translate data into actionable insights.
Confident communicator with strong interpersonal skills, able to effectively engage with partners and articulate their needs and requirements.
Ability to thrive in a fast-paced, ever-changing tech environment.
Comfortable with juggling a number of different tasks across different partners simultaneously.
You’ll look for ways to improve, save time, and do things smarter.
Preferred (but not essential) Computer/Software/Application Proficiency:
Slack
G Suite
Notion
Hubspot
Zendesk