Customer Service Trainer

We are actively seeking for a Customer Service Trainer to join our team in Davao site!
Salary Offer: 20,000 - 25,000 depending on experience.

Job Responsibilities:
- Responsible for scheduling and conducting training sessions for new and experienced call center agents, managing the training budget, and supporting employees to maintain productivity.

Qualifications:
● At least a graduate of Senior High School.
● Additional certification in business leadership, eLearning software, or adult education and training is preferred.
● At least 6 months experience working as a call center trainer or team leader.
● Familiarity with learning management systems, such as Google Classroom, Blackboard, and Schoology.
● Excellent knowledge of sales techniques and customer service best practices.
● Strong teaching abilities and mentoring skills.
● Good communication, interpersonal, and conflict resolution skills.
● Ability to provide leadership to personnel in a fast-paced and stressful work environment.