Customer Success Manager (Remote)
Metro Manila, National Capital Region
Posted yesterday
- Company:
- Nityo Infotech Services Philippines Inc.
- Company Description:
- Nityo is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo has operations in 11 countries across the Globe (North America, Canada, United Kingdom, South Africa, Australia, Japan, Singapore, India, Malaysia, Thailand and Philippines). Its portfolio of solutions and services would include: Outsourcing; System Integration; Application Software Development; Consulting; Quality Assurance and Training. Nityo provides services to several local and multinational clients including those coming from Fortune-Global 1000 companies on Commercial, Industrial and Government sectors with key vertical markets such as: financial, life sciences, healthcare, telecommunications, utilities and independent software vendors.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Schedule: Dayshift
Essential Skills:
Excellent organizational, adaptability, critical and strategic thinking, and communication skills
5+ years in a customer-facing Account Management position
Ability to understand clients' business needs and provide tailored solutions
Self-motivated and ability to work independently
Managing and developing relationships with clients- Top Management/CEO/CIO/COO and the likes Experience within the SaaS, E-commerce, and/or retail tech industries strongly preferred
Bachelor's degree in Information Technology/Business/marketing or any related field
Desired Skills, Certifications:
Strong customer relationship building. Analytical and problem-solving skills
With extensive sales and account management experience- 3 years and above
Proficiency in Google Work space and Microsoft Office applications with IT Saas Sales background
Strong sales and negotiation skills.
Role: Account Manager for CSM- upselling/cross-selling/relationship building
Responsibility:
Managing and developing relationships with clients
Expand our revenue in accounts through cross-sell and up-sell
Existing customer visits- HO or stores
Connecting to key business executives
Understand customer’s business issues, desired business outcomes and recommend solutions based on Contrast’s best practices
Ability to prioritize, multi-task, and perform effectively under pressure
Exceptional organizational, presentation, and communication skills, both verbal and written.
- Salary:
- 55.000,00 ₱ Monthly