Debt Collector

Company Description
SosaJB Property Management Corp. is a Filipino-owned company established in 2010. Founded by Mr. Jeffrey R. Sosa, the current Chairman and CEO, the company has over three decades of expertise in facilities and property operations. With a deep understanding of the local market and a commitment to Filipino hospitality, we surpass customer expectations and strive for excellence in satisfying their needs.

Role: Collecting Agent / Debt Collector
Job Summary
The collecting agent is responsible for contacting debtors to collect overdue payments on accounts. The agent must maintain a professional demeanor while negotiating payment arrangements and ensuring compliance with all relevant regulations and company policies.

Key Responsibilities
Contact Debtors: Initiate and maintain communication with debtors through phone calls, emails, and letters to remind them of outstanding debts and request payment.
Negotiate Payments: Discuss and negotiate payment plans or settlements with debtors, considering their financial situation and ability to pay.
Record Keeping: Maintain accurate and detailed records of all communications and payment agreements with debtors in the company's database.
Compliance: Ensure all collection activities comply with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
Customer Service: Provide excellent customer service to debtors by answering questions, addressing concerns, and offering support during the repayment process.
Reporting: Prepare regular reports on collection activities, including the status of accounts and any issues encountered during the collection process.
Collaboration: Work closely with other departments, such as legal and finance, to resolve complex cases and develop strategies for recovering debts.

Required Skills
Communication Skills: Strong verbal and written communication skills to interact effectively with debtors and colleagues.
Negotiation Skills: Ability to negotiate payment terms and settlements that are acceptable to both the debtor and the company.
Attention to Detail: Excellent attention to detail to maintain accurate records and follow up on all accounts.
Problem-Solving: Strong problem-solving skills to handle difficult cases and find solutions for debt recovery.
Empathy and Patience: Ability to empathize with debtors' situations and remain patient while working toward a resolution.
Legal Knowledge: Understanding of debt collection laws and regulations, including the FDCPA.
Organizational Skills: Strong organizational skills to manage multiple accounts and tasks efficiently.

Qualifications
Debt Collection and Cash/Check Collection skills
College graduate
Strong communication skills for effective interaction with debtors
Computer literacy for maintaining accurate records
Knowledge of finance principles for effective debt collection
Ability to work well under pressure and meet deadlines
Attention to detail and accuracy in cash collection processes
Experience in debt collection or related field is a plus

Working Conditions
Environment: Property and Facilities Management
Hours: 8:30am - 6:30pm from Mondays to Thursdays & Fridays 8:30am - 5:30pm
Basic Salary is Php 25,000 - Php 30,000 may include health insurance, retirement plans, paid time off, and performance-based bonuses.

APPLY NOW and GET HIRED!