Account Collector

Company Description
SosaJB Property Management Corp. is a Filipino-owned company established in 2010. Founded by Mr. Jeffrey R. Sosa, the current Chairman and CEO, the company has over three decades of expertise in facilities and property operations. With a deep understanding of the local market and a commitment to Filipino hospitality, we surpass customer expectations and strive for excellence in satisfying their needs.

Role Description
This is a full-time on-site role for a Collecting Agent located in Makati. The Collecting Agent will be responsible for debt collection, communication, cash collection, customer service, and finance-related tasks. The role requires dealing with customers, managing collections, and ensuring timely payments.

Role: Collecting Agent / Debt Collector
Job Summary
The collecting agent is responsible for contacting debtors to collect overdue payments on accounts. The agent must maintain a professional demeanor while negotiating payment arrangements and ensuring compliance with all relevant regulations and company policies.

Key Responsibilities
Contact Debtors: Initiate and maintain communication with debtors through phone calls, emails, and letters to remind them of outstanding debts and request payment.
Negotiate Payments: Discuss and negotiate payment plans or settlements with debtors, considering their financial situation and ability to pay.
Record Keeping: Maintain accurate and detailed records of all communications and payment agreements with debtors in the company's database.
Compliance: Ensure all collection activities comply with federal and state laws, including the Fair Debt Collection Practices Act (FDCPA).
Customer Service: Provide excellent customer service to debtors by answering questions, addressing concerns, and offering support during the repayment process.
Reporting: Prepare regular reports on collection activities, including the status of accounts and any issues encountered during the collection process.
Collaboration: Work closely with other departments, such as legal and finance, to resolve complex cases and develop strategies for recovering debts.

Required Skills and Qualifications
Communication Skills: Strong verbal and written communication skills to interact effectively with debtors and colleagues.
Negotiation Skills: Ability to negotiate payment terms and settlements that are acceptable to both the debtor and the company.
Attention to Detail: Excellent attention to detail to maintain accurate records and follow up on all accounts.
Problem-Solving: Strong problem-solving skills to handle difficult cases and find solutions for debt recovery.
Empathy and Patience: Ability to empathize with debtors' situations and remain patient while working toward a resolution.
Legal Knowledge: Understanding of debt collection laws and regulations, including the FDCPA.
Organizational Skills: Strong organizational skills to manage multiple accounts and tasks efficiently.

Preferred Qualifications
Experience: Previous experience in debt collection, customer service, or a related field is preferred.
Education: High school diploma or equivalent is required; additional education or certifications in finance or business administration is a plus.
Technological Proficiency: Proficiency in using debt collection software, CRM systems, and basic office software (e.g., Microsoft Office Suite).

Working Conditions
Environment: Property and Facilities Management
Hours: 8:30am - 6:30pm from Mondays to Thursdays & Fridays 8:30am - 5:30pm
Basic Salary is Php 25,000 - Php 30,000 may include health insurance, retirement plans, paid time off, and performance-based bonuses.

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