Costumer Care Representative

Primary Responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Answer questions about inquiries and concerns of the clients.
Act as the company gatekeeper.
Suggest solutions when a product malfunction.
Attempt to persuade customer to reconsider cancellation of the appointment.
Inform customer of the rates and details need for a specific test.
Upsell products and services,
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Handle changes in policies or renew