Customer Service Representative w/ Tik Tok Exp - WFH

Position: Customer Service Representative w/ Tik Tok Exp
Number of hours: 10 hours/week
Time Zone: UK Time

Tasks required:

Answer incoming messages/tickets and conduct follow ups on customers with inquiries
Attract potential customers by answering product and service questions and suggesting information about other products and services
Respond in a timely manner to all messages and comments on the client’s TikTok account
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Maintain customer records by updating account information
Maintain financial accounts by processing customer adjustments
Create presentations and reports, as assigned
Other ad hoc tasks that would be assigned

Requirements:

Proven work experience as a Customer Service Representative or relevant role is required
Working experience with the social media platform TikTok is required
Background in using Gorgias as a customer service tool is a must
Demonstrate a highly customer focused ‘can do’ approach and have awareness of key customer service values
Excellent working knowledge of various CRM tools and telephone systems
Excellent communication and presentation skills
Knows how to craft responses and do meaningful conversations
Clear and concise communicator with effective verbal communication skills
Strong written, verbal, and interpersonal skills with the ability to communicate with colleagues and clients at all levels
The ability to take initiative and work independently as well as seek direction
Ability to multitask in a hectic role, while ensuring the highest levels of accuracy across all open items