Hiring - Workforce Services Senior Analyst - Taguig

Taguig, National Capital Region

Posted 3 days ago

Company:: Neksjob Corporation
Company Description:: Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Responsibilities:

Review, validate, and ensure timely delivery and accuracy of reports prepared by Intraday Analysts and other WFM disciplines (Forecasting, Capacity Planning, Scheduling, and Reporting).
Develop and ensure integrity and consistency of WFM processes/procedures applicable to the accounts being handled.
Ensure Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Extract, manipulate, and present data from WFM applications/manual platforms, utilizing the full functionality of WFM applications.
Manage internal and external audits with processes and controls in place.
Conduct monthly coaching and performance feedback to direct reports.

Job Qualifications:

Minimum of 3 years of overall workforce management (WFM) related experience, with at least 1 year of supervisory experience.
Required experience in either of the following skills: RTA (Real-Time Adherence), Scheduling, Capacity Planning, and Forecasting.

Salary Offer: 32K to 43K (Negotiable)