Workforce Services Senior Analyst
Taguig, National Capital Region
Posted 10 days ago
- Company:
- Neksjob
- Company Description:
- We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
Manage internal and external audits with processes and controls in place.
Conduct monthly coaching and performance feedback to their direct reports
JOB QUALIFICATIONS:
With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
SALARY OFFER: 32K TO 43K (Negotiable)
LOCATION: Taguig, Uptown Bonifacio Tower 3