Hiring Workforce Services Senior Analyst
Taguig, National Capital Region
Posted 3 days ago
- Company:
- Neksjob Corporation
- Company Description:
- Call Center Agent - Dayshift Account REQUIREMENTS: - 6 months call center experience - High School Graduate/SHS Graduate - Basic computer navigation skills -Excellent Communication skills Perks: - Competitive salary package, company bonuses, and performance incentives - Night differential - Loyalty, Christmas gift, inclusion, and diversity benefits - Paid sick and vacation leaves - HMO coverage - Life insurance - Retirement plan
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 100
Job Description
Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM disciplines (Forecasting, Capacity Planning, Scheduling and Reporting).
Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.
Manage internal and external audits with processes and controls in place.
Conduct monthly coaching and performance feedback to their direct reports
JOB QUALIFICATIONS:
With 3-years overall workforce management (WFM) related experience (at least 1-year supervisory experience)
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
- Salary:
- 43.000,00 ₱ Monthly