Customer Service Representative
Taguig City, National Capital Region
Posted more than 30 days ago
- Company:
- X-Vape Tech Inc.
- Company Description:
- X-VAPE TECH INC. is a local electronic atomizer brand company in the Philippines. The company was established in March. The main business is the R&D, design and sales of X brand electronic atomizers. It is committed to providing users with high-quality and safe electronic atomizer products and creating the world's leading Philippine electronic atomizer brand.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Senior High School
- Number of vacancies:
- 2
Job Description
* Manage e-commerce orders from receipt to fulfillment, ensuring accuracy and timeliness.
* Handle customer inquiries and issues via phone, email, and chat, providing exceptional service.
* Process wholesale and retail account orders, ensuring compliance with company policies.
* Assist with order processing and claims resolution as needed
* Work independently to prioritize and complete tasks efficiently.
* Take initiative to identify and implement process improvements.
* Maintain a high level of accuracy and attention to detail in all tasks.
* Performs such other functions as assigned.
Qualification:
* Proficient MS Office, especially Excel and Word, and have knowledge of E-commerce and Retail Account Services
* Working experience in field sales with supervisory experience, preferably in the Cigarette / Vape Industry
* Exceptional customer service skills and a keen eye for detail
* With at least a year of relevant experience in Customer Service and order management
* Experience in e-Commerce Wholesale and Retail Account Services, Order processing, and Claims Experience in a retail environment is required.
* Ability to work independently and take initiative.
* Excellent communication skills; handling calls, emails and chats.
- Salary:
- ₱23,000.00 Monthly
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