Senior Operations Manager Summit (Healthcare)

Job Description Operations Manager – Summit

As a Senior Operations Manager, the resource will directly oversee the program functioning and
personnel to ensure positive morale and effective daily operations. The resources will need to
cater to the client and internal customers through the development and implementation of
best cell centre methods and procedures. The resources will need to come up suggestions and
actions for system and process improvement employing the knowledge of daily and ground
operations.

Senior Operations Manager – Summit - Job Responsibilities
• Manage multiple programs and teams in an Healthcare LoB
• Ensure high and consistent performance on client KPIs and internal business goals
• Conduct team and performance reviews regularly
• Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost
• and ideate operational strategies to further client and company goals
• Establish a high standard for productivity, quality, and patient experience
• Manage and improve team’s performance through performance monitoring, problem resolution and quality delivery measures.
• Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.
• Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
• Summarize, collect and analyse program trends and data for regular performance reports and presentations
• Seamlessly coordinate and work with various departments and encourage cross department growth wherever an opportunity is available
• Involve with energy and verve in organizational, projects, initiatives and programs whenever required
• Ensure organic growth of the business in line with organizational revenue and growth goals

Job type: Full Time, On Site
Salary: To be discussed during the interview
Location: Market! Market! Bonifacio Global City, Taguig

Work Schedule:
• Day shift
• Night shift
•Afternoon shift
• Overtime
• Rotational shift

Supplemental pay types:
• 13th month salary

Qualifications
1. At least 5+ years of work in a healthcare account specifically in a BPO set up
2. Must have 3+ Senior Operations/ Operations Manager in a BPO Company
3. Willing to work on-site in Market! Market!