Operations Manager/Senior Operations Manager - Pioneer Team
Taguig, National Capital Region
Posted today
- Company:
- iOPEX Technologies
- Company Description:
- As a new-generation Digital service provider offering optimized Digital Engineering, Operations, and Studio Services, iOPEX Technologies helps you achieve that golden ratio where technology and business are in synergy. We take pride in challenging ourselves and extending boundaries to create new products and novel solutions for traditional and new-age businesses. Our suite of tools is high on performance but low on costs and puts your existing infrastructure to judicious use. Our customer-centricity, ability to take on challenges and financial risks, and go-getter DNA brings you a partner who is easy to work with and delivers beyond promises. No wonder we boast of a marquee list of Fortune 500 clients and many more, each being 100% referenceable. Our world-class service delivery is enabled by our highly skilled team and our robust IT infrastructure, processes, and products meet international quality standards. Our quality initiatives are blended with our constant endeavor to improve service excellence for our clients. iOPEX is compliant with the International Organization for Standardization and PCI Security Standards Council, which spells out our Policy on Quality Management Systems. iOPEX has developed and continues to invest in innovative delivery models to achieve what appear to be conflicting goals – sustainable cost recovery & enhanced customer experience. iOPEX has integrated three elements for success – strategic design of service delivery, seamless implementation of the recommended model, and operational discipline in continuous delivery. We call it the CIO model. Interested to join us? Here are ways to reach us: Send a message to xxxxxxx | xxxxxxx (Yana/Krizia) Application form: bit.ly/iopexbpohiring2024 | forms.gle/RUzkNrreMmZ9zQpE7 Walk in and look for YANA - our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig We are neither technology consultants nor system integrators. We are process innovators focused on extracting the best out of the investments our clients have already made.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
We are looking for awesome and talented leaders who wants to join our growing #[email protected] team!
Available roles:
• Operations Manager (Digital Ad ops)
• Operations Manager (Technical)
• Operations Manager (Healthcare)
• Senior Operations Manager
• Assistant Operations Manager
Responsibilities:
• Manages operations for Customer Service/Tech Support - Voice and Non- Voice
• Perform weekly meetings with operations staff to discuss issues affecting business
• Submit weekly operations report to client
• Set operational goals, objectives and develops strategies to meet client metrics
• Gather, review, and analyze reports, records, and data from Team Leads and WFM to ensure that all quality, efficiency, and productivity standards are met
• Possess Budgeting and Financial Planning skills
• Must be able to foster a Positive and Productive Work Environment, with ability to Lead, Build Teams, and Motivate staff
Requirements:
• Must have excellent Verbal and Written English Communication Skills
• Solid understanding of computer basics (Windows, Excel, Word, Operating Systems and the Internet)
• Must be willing to work on Night Shifts and Shifting Schedules at Bonifacio Global City, Taguig City.
• Minimum 3 years proven management experience in a BPO contact center environment
• Must have experience handling a CSR/TSR campaign.
• Understanding and ability to execute Inbound Programs to ensure Service Levels and financial objectives are met
• Strong Planning, Forecasting, Problem-Solving and Analytical Skills.
• Proven ability to develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered.
• Strong Organizational, Leadership and Interpersonal Management Skills.
• Possess excellent knowledge of Manpower Planning
• Knowledge of current Call Center & Workforce Management Technologies
• Demonstrated ability to interact with peers, senior management and other departments in a professional manner
• Strong Organizational, Leadership and Interpersonal Management Skills
• Possess excellent knowledge of Manpower Planning and scheduling
• Must be willing to work onsite a shifting schedule at Bonifacio Global City, Taguig
Other info:
• Application Process: 1 Day hiring (Onsite application process)
• Work set up: Onsite
• Schedule: Shifting
• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
• Competitive salary package
• Exciting employee engagement activities
• Fast career growth
• Free Parking
• Accessible location
• HMO (Free Dependent)
• OT/Holiday pay
• Leave credits and conversions
• Night differential
• Uncapped annual appraisal
• 2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
• Please make sure to complete this application form: linktr.ee/iopexph
• LinkedIn: Alyana Sia