Senior Operations Manager / BPO (Healthcare)

You will conduct client program training and reinforcement training for new hires.

You will also guide our newbies in their A-bay training up to their nesting period.

In greater details, here are the tasks that you will be responsible for:

Responsible for consistently delivering high-quality client training programs while adhering to the Company's training methodology.

Facilitate training approach alignment and adherence to the Company's on-boarding, New Hire Training, and A-Bay playbook requirements.

Assist in the smooth integration of agents into Operations by supervising them via training courses and A-Bay

Responsible for administering training surveys at the conclusion of New Hire Training and A-Bay in order to measure and report on training effectiveness.

Assesses training needs and learning styles.

Here are the qualifications that is nice to have:

Minimum of 4-7 years of experience in call center operations and/or prior experience in customer service and training experience in a service industry required; BPO/call center experience preferred

This is to be profiled for a FINANCIAL CAMPAIGN.

Shifting Schedule / Onsite

Better if can start ASAP.

Job Types: Full-time, Permanent

Salary: Php139,000.00 - Php140,000.00 per month

Benefits:

Additional leave
Company Christmas gift
Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training
Pay raise
Promotion to permanent employee

Schedule:

8 hour shift
Flextime

Supplemental pay types:

13th month salary
Anniversary bonus
Bonus pay
Commission pay
Overtime pay
Performance bonus
Quarterly bonus
Tips
Yearly bonus