QA Analyst (Healthcare)

Job Description (Essential Functions/Responsibilities)
• Provides coaching and mentoring to agents in order for them to improve on their performance and the attainment of their metrics
• Ensure that appropriate knowledge tools, techniques and standards are being utilized to meet customer requirements and needs
• Performs Monitoring and provides feedback to the Management Team and to the Client
• Provides coaching and mentoring to analysts in order for them to improve on their performance and the attainment of their metrics
• Participates and coordinates in Quality Calibration Sessions with the clients and the management team
• Adhere to all HIPAA guidelines and policies
• Perform other projects and duties as required

Salary: Php 30,000.00 - Php 35,000.00 per month
Location: Market Market, Taguig
Job Types: Permanent, Full-time
Work Schedule: 8 hour Shift, Rotational Shift

Experience:
• Quality Analyst: 1 year (Preferred)
• BPO: 1 year (Preferred)

Supplemental pay types:
• 13th month salary
• Overtime pay

Job Qualifications:
• Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college level
• Candidate must have one to two years of experience in healthcare account and QA role
• Excellent communication skills, both in written and oral
• Must be willing to work on a shifting schedule and work on-site in Market! Market! BGC
• Non-taxable allowance
• HMO Coverage upon hire
• Vacation Leaves up to 24 credits
• Sick Leave Conversion
• Group Accident Insurance
• Applicant Referral
• Netflix Subscription

Benefits:
• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee