QA Supervisor (Healthcare)
Taguig, National Capital Region
Posted 8 days ago
- Company:
- Gratitude Philippines
- Company Description:
- We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To Gain Maximum Output From The Candidate And Everything The Company Has To Offer. Executive Search Gratitude Philippines Recruitment Services That Help Clients Reduce Cost And Time Associated With Hiring The Right Talent. We Understand That Human Resource Is The Pivotal Element In Success Of Any Business, Thus Our Focus Is On Finding Right Candidates Who Can Contribute To Our Client’s Success. Payroll Management & Staffing Our Comprehensively Vetted Recruitment Process Over 14 Years In The Industry Has Equipped Us To Recruit The Right Candidates For Your Company.Our Pan Philippines Presence And Contract Staffing Facilities Give Unparalleled Access To A Vast Base Of Candidates, Who We Rigorously Screen And Evaluate To Ensure The Right Fit Within Your Organization.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Candidate must be a high school graduate, senior high school graduate, associate graduate, and/or college-level
Candidate must have two to four years of experience in healthcare account and QA role
Excellent communication skills, both in written and oral
Must be willing to work on a shifting schedule and work on-site in Market! Market! BGC
Essential Functions/Responsibilities:
Provides coaching and mentoring to agents for them to improve their performance and the attainment of their metrics
Ensure that appropriate knowledge tools, techniques, and standards are being utilized to meet customer requirements and needs
Performs Monitoring and provides feedback to the Management Team and to the Client
Provides coaching and mentoring to analysts in order for them to improve their performance and the attainment of their metrics
Participates and coordinates in Quality Calibration Sessions with the clients and the management team
Adhere to all HIPAA guidelines and policies
Perform other projects and duties as required
Exciting benefits await you!
Non-taxable allowance
HMO Coverage upon hire
Vacation Leaves up to 24 credits
Sick Leave Conversion
Group Accident Insurance
Applicant Referral
Netflix Subscription
Benefits:
Additional leave
Company Christmas gift
Company events
Employee discount
Health insurance
Opportunities for promotion
Promotion to permanent employee
Schedule:
8 hour shift
Afternoon shift
Day shift