Customer Service Associate
Metro Manila, National Capital Region
Posted 10 days ago
- Company:
- Transec BPO Solutions Inc.
- Company Description:
- Transec is a BPO company located in Ortigas, Metro Manila. We specialize on high value small to medium sized businesses both local and international. Our growing company has been lucky enough to work with a variety of clients through our outsourcing solutions in customer service, graphic design, technical support, data entry and processing, quality assurance, and more back-office functions. At Transec, finding great people and simplifying processes are things we work hard for. We rely on every member of our amazing team to live by our corporate culture of integrity, results-oriented, innovation, self-improvement and real teamwork.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 2
Job Description
• Represent one of the top leading brands in PH
• Great working environment with real work-life balance
• Performance reviews, annual increases, and incentives
JOB OBJECTIVE
Assist customers regarding their general inquiries, orders and follow-ups across various communication channels. The position also includes coordination with the in-house team of our client.
ESSENTIAL JOB FUNCTIONS
• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.
SKILLS & QUALIFICATIONS
• Must have undergone at least 2nd year of college level.
• At least 6 months of work experience in customer service.
• Knowledgeable in using Microsoft Word and Excel or Google Docs and Sheets.
• Good communication skills, both written and oral for both English and Filipino.
• Fresh graduates without experience are welcome to apply!