Customer Relations Executive - Korean
Makati, National Capital Region
Posted 10 days ago
- Company:
- Prime Recruitment
- Company Description:
- At Prime Recruitment, we specialize in connecting talented individuals with exciting career opportunities across various industries. As a trusted recruitment partner, we are committed to delivering exceptional service and ensuring the perfect fit between candidates and employers. Our team of dedicated recruiters leverages industry expertise and a vast network to streamline the hiring process, providing tailored solutions that meet the unique needs of both candidates and clients. Whether you're looking to advance your career or expand your team, Prime Recruitment is here to facilitate your success.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
RESPONSIBILITIES:
• Ensures essential customer service functions are carried out.
• Acts as a bridge between customers and different departments.
• Engages proactively with customers, promptly addressing their inquiries and issues via Live Chat, Email, or Phone.
• Effectively resolves customer complaints by thoroughly analyzing situations and identifying necessary resources for mutually beneficial resolutions.
QUALIFICATIONS:
• Bachelor’s degree in Business Administration, Communications, or related fields preferred.
• Proficiency in both English and Korean languages (spoken and written).
• Strong interpersonal and communication skills to effectively engage with customers and internal teams.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Problem-solving skills to analyze situations and find appropriate resolutions.
• Experience in using customer service software and tools to manage interactions and track issues.
• Detail-oriented and organized with the ability to prioritize tasks in a fast-paced environment.
• Team player with the capability to collaborate across departments to ensure customer satisfaction.
• Adaptability and resilience in handling challenging customer situations.
Notes:
• Korean citizens and fresh graduates are welcome to apply.
• The client organization offers a competitive salary and employee benefits.