Quality Assurance annalist

17 San Miguel Ave, Ortigas center, pasig, National Capital Region

Posted 5 days ago

Company:: Visaya knowledge process Outsourcing
Company Description:: "Handles routine labor relations and human resource inquiries related to policies, procedures, and bargaining agreements; Serves as the initial contact and liaison for intake and assessment of employee complaints. Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required. Assists with recordkeeping related to termination, affirmative action, and disciplinary actions Conducts surveys, interviews, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to HR Manager. Maintains knowledge and understanding of laws and regulations related to employee relation, affirmative action, collective bargaining, unions, labor relations, and human resources. Assists with preparation of plans, policies, documents, and reports, affirmative action plans, organizational charts, labor agreements, and employee handbooks. Assists with preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations. Performs other duties as assigned." Qualification"Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills. Excellent time management skills with the proven ability to meet deadlines. Strong analytical and problem-solving skills. Thorough understanding of laws, regulations, and guidelines related to HR Proficient with Microsoft Office or related software Must be willing to work onsite in Ortigas and on shifting schedule"
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 10

Job Description

A Q.A. Analyst! We strive to provide the best support for our clients through an empowered workforce.
The successful candidate must have the following qualifications:
1. Can work under pressure and excellent in problem-solving and critical thinking skills
2. Excellent written and oral communication skills
3. Team player and can meet specific deadlines and has presentation skills
4. Proficient in MS Excel
5. Extraordinary quality assurance monitoring and reporting ability
6. Able to evaluate correct processes and procedures and recommend improvements as necessary. Candidate must possess at least a College Degree
8. At least 1 year(s) of working experience in the related field is
The Q.A. Analyst is responsible for the following tasks:

1. Monitor and evaluate calls based on Client specific criteria.
2. Facilitate calibration with Client, and team leaders
3. Answer Operations questions concerning QA guidelines and policies.
4. Send out Red Flag/Fatal Error Audits to Upper Management.
5. Participate in calibration sessions with Operations, Training, and internal quality members off-site.
6. Provides operations with daily and weekly highlights on quality and performance trends.
Get to enjoy more benefits and perks when you join us today! What’re you waiting for?
1. 15% Night Differential
2. HMO Benefits after 30 days + Add Up to 2 Dependents
3. Retirement Benefits
4. 24 Leave Credits per year, Convertible to Cash
5. Wholistic Employee Wellness Program