Online Community Manager (46455) - Makati

Salary: 50,000 - 100,000
As a Community Manager, you will play a crucial role in building and maintaining a thriving online community of customers and enthusiasts. You will be responsible for building the community base, managing discussions, providing support, and driving engagement. If you're passionate about building relationships, solving problems, and shaping the future of telecommunications, we want to hear from you!

Key Responsibilities:
• Champion the development and implementation of community initiatives.
• Manage and moderate engagements on Discourse, Vanilla, or phpBB platforms.
• Foster positive relationships with community members by providing timely and helpful responses to inquiries and feedback.
• Develop and implement strategies to increase community engagement and participation.
• Monitor discussions and identify trends to proactively address customer concerns and improve user experience.
• Collaborate with internal teams to gather insights and feedback from the community to inform product development and marketing initiatives.
• Create and maintain community guidelines and policies to ensure a safe and respectful environment for all members.
• Organize and host community events, webinars, and other activities to promote interaction and knowledge sharing.

QUALIFICATIONS:
• Bachelor’s degree in Communications, Marketing, or a related field.
• Proven experience managing online communities, preferably in the telecommunications or technology industry.
• Deep understanding of community management best practices and principles.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Familiarity with Discourse, Vanilla, or phpBB platforms, including moderation tools and administrative functions.
• Passion for technology and telecommunications.
Preferred Experience:
• Experience with social media management tools and analytics platforms.
• Knowledge of HTML, CSS, and other web development languages.
• Previous experience in customer support or digital marketing roles.