ZOHO CRM Specialist

KEY ROLES AND RESPONSIBILITIES:



CRM System Management:

Administer and maintain the ZOHO CRM system, ensuring data integrity and accuracy.
Customize and configure the ZOHO CRM system to meet business requirements.
Develop and implement processes and procedures for effective use of the ZOHO CRM system.
Train and support users on ZOHO CRM system functionality and best practices.


Customer Data Analysis:

Analyze customer data to identify trends, patterns, and insights for improving customer engagement and retention.
Segment customer data based on demographics, behaviors, and preferences to develop targeted marketing campaigns.
Collaborate with the marketing team to develop data-driven strategies for customer acquisition and retention.
Generate reports and dashboards to provide stakeholders with actionable insights.


Customer Engagement and Retention:

Develop and execute ZOHO CRM strategies to enhance customer satisfaction, loyalty, and retention.
Implement personalized communication and marketing campaigns based on customer segments and preferences.
Optimize customer touchpoints and journeys to deliver seamless and engaging experiences.
Monitor customer feedback and implement improvements to address concerns and enhance customer satisfaction.


Collaboration and Cross-Functional Support:

Collaborate with shareholders to align ZOHO CRM initiatives with business objectives.
Provide support and guidance to teams on CRM system usage, best practices, and data management.
Coordinate with IT teams for ZOHO CRM system enhancements, integrations, and troubleshooting.
Stay updated on industry trends and emerging technologies to recommend innovative CRM solutions.




KEY COMPETENCIES/REQUIREMENTS:

Strong organizational and problem-solving skills
Strong multi-tasking abilities
Good communication and people skills
Team player who enjoys helping others
Attention to detail and accuracy
Professional telephone manner and customer service skills


QUALIFICATIONS:

Proven experience as a ZOHO CRM Specialist or similar role
Strong knowledge of CRM principles, methodologies, and best practices
Proficient and strong knowledge of ZOHO CRM system, data analysis tools, ZOHO maintenance, WordPress, reports and dashboards
Demonstrated expertise in developing complex automation/integration workflows using Zoho Creator, Zoho CRM, Zoho Desk, Zoho Books, or other Zoho products.
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Onsite role at Ortigas Center Pasig city




This position description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organisation.