Process Optimization Specialist - Onsite in Makati (up to 85k)

Make your next big career move by applying as KMC Solutions’ next PROCESS OPTIMIZATION SPECIALIST!

We firmly advocate for universal access to eye care. Our dedication lies in offering vision and mental health support, as well as vision screenings and eyeglasses, to children, families, and communities alike.

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Process Optimization Specialist. In this role, you will be responsible for analyzing, refining, and streamlining our customer support processes within the Center of Excellence with a global impact. Your primary focus will be on enhancing efficiency, improving customer satisfaction, and identifying opportunities for continuous improvement.



You’ll be earning Php50,000 – Php85,000 (depending on experience). On top of your salary, here are the exciting benefits you can look forward to:

Working on-site in a dynamic workspace in Makati
HMO for you and your 2 dependents
Working for a pioneer account


To apply, you must be an expert on the following requirements:

Proven experience in customer support process optimization or a related field.
Strong analytical skills with the ability to assess complex workflows and identify areas for improvement.
Excellent project management skills to lead initiatives aimed at optimizing customer support processes.
Effective communication skills to collaborate with cross-functional teams and implement process changes seamlessly.
Detail-oriented mindset with a commitment to maintaining high-quality standards in customer service processes.
Knowledge of industry best practices in customer support and contact center operations.
It will also be favorable if you are knowledgeable in:

Process mapping and documentation skills.
Proficiency in using data analysis tools to derive actionable insights.
Ability to partner with training and design teams to implement training and change management
Strong problem-solving skills with a focus on root cause analysis.
Familiarity with CRM and CCaaS systems.
Knowledge of key performance indicators (KPIs) related to customer support.
Adaptability to evolving customer support technologies and methodologies.
Continuous improvement mindset with a commitment to enhancing customer service efficiency.


The successful candidate must submit the following pre-employment requirements:

Scanned copy of valid NBI Clearance
Accomplished Medical or PEME Slip (covered by KMC)
2x2 & Half body picture with white background
Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
Photocopy of 2 valid IDs – front & back (government-issued)
Clear copy of your Birth Certificate (PSA or NSO)
Accomplished HR Forms & Promissory Note (will be provided by KMC’s Onboarding Team)

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards, freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment, and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf of our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips, and much much more!