Salesforce Developer

The primary responsibility would be developing custom solutions within the Salesforce platform using Apex (Salesforce's proprietary language), Visualforce, Lightning components, and other relevant technologies. This includes designing, coding, testing, and implementing new features or enhancements.

Customization and Configuration: Tailoring Salesforce to meet the specific needs of the BPO company's sales processes. This involves configuring Salesforce settings, creating custom objects, fields, workflows, validation rules, process builder flows, and other customizations as required.

Integration: Integrating Salesforce with other systems used within the BPO company's ecosystem, such as ERP systems, marketing automation tools, or customer support platforms. This may involve using Salesforce APIs, middleware solutions, or third-party integration tools.

Data Management: Ensuring data integrity and accuracy within the Salesforce platform. This includes data migration, data cleansing, creating data models, and implementing data security best practices.

User Support and Training: Providing support to end-users, troubleshooting issues, and conducting user training sessions to ensure proper utilization of the Salesforce platform. This may involve creating documentation or conducting workshops to educate users on new features or processes.

Salesforce Maintenance and Optimization: Regularly monitoring the Salesforce platform for performance issues, optimizing configurations for efficiency, and staying updated on the latest Salesforce releases and best practices.

Collaboration: Working closely with other teams such as sales, marketing, customer service, and IT to gather requirements, understand business processes, and deliver solutions that align with the overall business objectives.

Documentation: Documenting technical specifications, solution designs, test plans, and other relevant documentation to ensure proper governance and knowledge sharing within the team.

Continuous Learning: Keeping up-to-date with the latest Salesforce technologies, certifications, and industry trends to enhance skills and contribute to the continuous improvement of Salesforce capabilities within the organization.

Overall, the role of a Sales Force Developer would involve a combination of technical expertise in Salesforce development, strong communication skills, and a deep understanding of the business processes and requirements specific to the BPO industry.