Customer Care Account Agent I Up to 25k Pay
Antipolo, National Capital Region
Posted 18 days ago
- Company:
- Aspire Global Solutions
- Company Description:
- Aspire is the key to all your business outsourcing needs. Our main goal is to help companies focus on their core competencies by managing the critical routine aspects of their daily operations. We are a Philippine-based outsourcing firm that provides a range of outsourcing services from consulting services, IT-enabled services, and call center services primarily catering small and medium based enterprises.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 20
Job Description
Qualifications:
• Candidate must have at least 1 month of BPO experience
• Candidate must have at least Good English Communication Skills
• Accepting Highschool graduates, College Undergraduates, Vocational Graduates, and K12/Senior Highschool Graduates
• Must be willing to start ASAP
• Amenable to work on-site and on shifting schedule
• Willing to work for Full time job
Job Overview:
• Handle a wide range of customer interactions, including phone calls, emails, and chat messages, to assist clients with account-related tasks, product inquiries, technical issues, and service requests
Job Description:
• Assist customers with billing inquiries, payment processing, invoice disputes, and refund requests, ensuring compliance with company • billing procedures and regulatory requirements.
• Communicate effectively with customers, using clear and concise language to convey information, clarify expectations, and manage customer perceptions.
• Maintain accurate and detailed records of customer interactions, inquiries, and resolutions in the company's CRM system, ensuring data integrity and compliance with privacy regulations.
• Maintain a comprehensive knowledge base of frequently asked questions (FAQs), troubleshooting tips, product guides, and company policies to assist customers efficiently and accurately.
We are urgently hiring and we offer one day hiring process! Apply now!
- Salary:
- 18.000,00 ₱ Monthly