Technical Support Specialist
Alabang, Muntinlupa, National Capital Region
Posted more than 30 days ago
- Company:
- Datablazers, Inc.
- Company Description:
- DBI leads the market through our unique multi-channel survey, providing accurate and responsive lead generation services and consumer data. We are a data owner and controller from our 250-seat call centre based in the Philippines. Continual innovation, in-house expertise and decades of direct marketing experience ensure our data products and professional services are the very best. Our compliant, best-practice solutions deliver ultimate data-driven marketing success. Our Services: -Telephone Lead Generation -List Rental -Bespoke Campaigns -Data Cleansing It is DBI’s aim to be our clients trusted data and call centre partner and to provide our clients with the highest quality data and deliver outstanding levels of customer service.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
The Technical Support Specialist will provide technical assistance and support to our customers. This role involves diagnosing and resolving technical issues, as well as educating customers about our products and services. The ideal candidate will have 2-3 years of experience in technical support or a related field.
Responsibilities:
• Provide technical support and troubleshooting for customers via phone, email, chat, or remote sessions.
• Diagnose and resolve technical hardware and software issues.
• Research and identify solutions to software and hardware issues.
• Guide customers through installation and configuration of software and equipment.
• Document and track customer issues and resolutions using a ticketing system.
Qualifications:
• Proven experience as a Technical Support Specialist or similar role, with 2-3 years of experience.
• Strong knowledge of Windows and Mac operating systems.
• Experience with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills.
• Ability to work independently and in a team environment.
- Salary:
- 25.000,00 ₱ Monthly
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