L2 Application Support
Muntinlupa, National Capital Region
Posted more than 30 days ago
- Company:
- GECO Philippines
- Company Description:
- GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources. We are best known in the Asia Pacific market as a qualified provider of Specialist SAP Resources. We have been operational in the Asia Pacific IT marketplace since 2006 when we were setup as an Asian arm of GECO-Group, a German market leader in the IT project and recruitment market. Since the year 2018, we operate as an independent company with our headoffice in Singapore. GECO Asia operates under an Employment Agency Licence No. 07C4453 issued by Singapore Ministry of Manpower.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
● Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.
b. Experience
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
● Experience in business domain processes is preferred but not required
c. Skills
● Strong Analytical and Problem solving skills
● Fast learner in terms of understanding and analysing business processes
● Strong familiarity and working knowledge on Incident, Problem, and Change Management
● Highly Proficient in specific technology platforms and tools required by the business
● Experienced with any ticketing system
● Customer oriented and Good communication
● Language : Fluent in English (Written and Oral)
d. Desirable Traits
● Professional, Honest and with Integrity
● Resourceful and self-motivated
● Team oriented person
● Persevering and patient
● Strong attention to detail
● Sense of urgency and commitment
● Passionate and Fast learner
● Logical Person
● Knows how to work smart
● Can work well under pressure and minimal supervision
● Caring Person and desire to mentor other colleagues
e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Extended working hours may be required if the need arises
● May require travel to other sites