SAP L1.5 Application Support

Qualifications
a. Education
Bachelor’s or College degree in Information Technology, Computer Engineering, and/or related fields. Other courses are welcome as long as he or she has extensive related experience.

b. Experience
● Has at least one (1) year of experience in Level 2 Application Support, Incident Management, Problem and Change Management
● Experience in business domain processes is preferred but not required

c. Skills
● Strong Analytical and Problem-solving skills
● Fast learner in terms of understanding and analysing business processes
● Strong familiarity and working knowledge on Incident, Problem, and Change Management
● Highly Proficient in specific technology platforms and tools required by the business
● Experienced with any ticketing system
● Customer oriented and good communication
● Language: Fluent in English (Written and Oral)

d. Desirable Traits
● Professional, Honest and with Integrity
● Resourceful and self-motivated
● Team oriented person
● Persevering and patient
● Strong attention to detail
● Sense of urgency and commitment
● Passionate and Fast learner
● Logical Person
● Knows how to work smart
● Can work well under pressure and minimal supervision
● Caring Person and desire to mentor other colleagues

e. Work hours and working conditions
● To provide and deliver solutions within the defined timeline across regions, may need to go on different shifts or extended working hours.
● Some days may be heavy while others may be light. Extended working hours may be required if the need arises
● May require travel to other sites

Job Description
I. POSITION OBJECTIVE/ JOB SUMMARY: (Brief description of why the position exists or the overall purpose of the job.)
● Analyzes, investigates, troubleshoots, configures applications used by end customers utilizing knowledge and experience in specific technology platforms and business domain’s processes within a specific period following agreed service level agreement timelines.
● Follows the Standard Operation Procedures (SOP) in order to support system application of end customers within the defined Service Level Agreements (SLA).
● Provides continuous service improvements to eliminate or prevent incidents or problems and improve service quality for end customers.