Junior Customer Service Technician

Junior Customer Service Technician
Reports To
The Technician will report to the President and CEO, VP for Operations, General Manager, & Service Manager.
Job Description
• Travel offsite to customers’ locations to perform maintenance and repair of Electrolux equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided
• Conducts technical diagnosis and performs specialized repairs.
• Diagnose problems, assess the extent of the problem, document findings, and decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next-day service call by obtaining necessary information to help diagnose problems prior to arriving at the customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix the right first time, revisits, parts management.)

Job Qualifications
• Candidate must possess at least a high school degree, undergrad credit, or NC II from TESDA or finish a course on Electro-Mechanical, Electronics, and Communications Engineering.
• Must have at least six (6) months to one (1) year of experience in troubleshooting & repairs
• Must have a driver's license with restrictions 1 and/or 2
• Reading and understanding schematic diagrams are a plus but not a requirement
• Can work independently with minimal supervision and basic instruction.