Customer Relations Service Manager

Customer Relations Service Manager based in Makati

JOB SUMMARY: Responsible for monitoring the daily activities in the Engineering Department; directly involved in implementing guidelines for service transaction, office management and other related matters in coordination with the Engineering & Service Senior Manager.
QUALIFICATIONS:
Graduate of any engineering course, a licensed Mechanical Engineer is an advantage
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With at least five (5) years' customer service experience as a Manager
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Preferably knowledgeable in kitchen, laundry equipment, & air-conditioning
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With good customer service, negotiation, and presentation skills
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High proficiency in MS Office especially in MS Excel.
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DUTIES AND RESPONSIBILITIES
Spearheads the implementation of re-engineering the department and continuously
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monitoring compliance of each section.
Measures the stage by stage development of on-going improvement by regularly visiting key
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customer to acquire service performance feedback.
Formulates system improvement for the Engineering support group such as the Service
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Coordinators, Engineering Clerks, Customer Relations Officers and Data Encoders. Negotiates service contracts.
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Establishes and develops systems and procedures on how to handle service requirements.
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Monitors and evaluates cost saving measures for office supplies and maintenance.
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Maintains close liaison with customer and principals..
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Assists and monitors service schedules and operations.
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Acts as the Officer-In-Charge for office management in the absence of the Engineering &
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Service Senior Manager.
Joins and presides in the regular meetings with the Engineering Supervisors regarding
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service complaints and accounts receivables.
Coordinates with different departments regarding commitments, service standards and
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update on equipment repairs in general.
* Performs other related tasks that may be assigned from time to time.
HIRING RANGE: Php 55,000 - 60,000